Shipping Policy – TheTCGPlug

Order processing

TheTCGPlug aims to process all orders as quickly as possible. Orders placed on business days and paid in full are generally dispatched within 1 to 3 business days, unless otherwise stated.

Processing may take longer during busy periods, for pre-orders or during holidays.

Shipping costs

Shipping costs are clearly displayed at checkout. The amount depends on the destination, weight and selected shipping method.

Shipping method

Orders are dispatched using a carrier selected by TheTCGPlug. Once the order is dispatched, the customer receives an email with a tracking code, where available.

Shipping label

The shipping label is created using the name and address provided by the customer. The customer is responsible for entering these details correctly. TheTCGPlug is not liable for delays or additional costs resulting from incorrect or incomplete address details.

Shipping risk

The risk of loss or damage to the order passes to the customer once the parcel has been delivered to the specified delivery address or a collection point designated by the customer, unless the law provides otherwise.

Damaged or missing shipments

Have you received a damaged parcel, or is an order missing? Contact info@thetcgplug.nl as soon as possible, preferably within 3 business days of receipt. If possible, include photos of the packaging and contents so we can inform the carrier and offer a suitable solution.

International shipping

TheTCGPlug also ships internationally where this option is offered. Any import duties, taxes or customs charges are payable by the customer, unless otherwise stated.

Contact

TheTCGPlug
Amazian Handelsonderneming
Hidalgoweg 4D
8938 BA Leeuwarden
Email: info@thetcgplug.nl